Working with Microsoft Dynamics CRM 4.0
Get a practical introduction to Microsoft Dynamics CRM 4.0 and discover how to implement, customize, and integrate CRM 4.0 with other desktop applications and development tools. Includes a 120-day evaluation copy of Microsoft Dynamics CRM 4.0.

Exam MB2-631: CRM 4.0 Customization and Configuration
When you pass this exam, you earn credit toward the following certifications:<br><br> - Microsoft Certified Business Management Solutions Specialist, Microsoft Certified Business Management Solutions Professional<br> – Applications for Microsoft Dynamics CRM 4.0, Microsoft Certified Business Management Solutions Professional <br> – Installation and Deployment for Microsoft Dynamics CRM 4.0, Microsoft Certified Business Management Solutions Professional <br> – Developer for Microsoft Dynamics CRM 4.0

Exam MB2-632: CRM 4.0 Applications
When you pass this exam, you earn credit toward the following certifications:<br><br> - Microsoft Certified Business Management Solutions Specialist, Microsoft Certified Business Management Solutions Professional <br> – Applications for Microsoft Dynamics CRM 4.0, Microsoft Certified Business Management Solutions Professional<br> – Developer for Microsoft Dynamics CRM 4.0

Exam MB2-633: CRM 4.0 Installation and Deployment
When you pass this exam, you earn credit toward the following certifications:<br><br> - Microsoft Certified Business Management Solutions Specialist, Microsoft Certified Business Management Solutions Professional<br> – Installation and Deployment for Microsoft Dynamics CRM 4.0

Exam MB2-634: CRM 4.0 Extending Microsoft Dynamics
Individuals wishing to obtain a certification on CRM 4.0 Extending Microsoft Dynamics should take this exam.

Course 80002A: Administration in Microsoft Dynamics CRM 4.0
This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0.

Course 8913B: Applications in Microsoft Dynamics CRM 4.0
This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling.

Course 8910A: What’s New in Microsoft Dynamics CRM 4.0
This one-day instructor-led course provides students with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0.

Course 8912A: Customization and Configuration in Microsoft Dynamics CRM 4.0
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as Business units, Users, Teams, Security privileges and roles, System Settings, Multilingual User Interface Language Packs, Currency Exchange Rates, and Multiple Organizations.

Course 8969A: Extending Microsoft Dynamics CRM 4.0
This three-day instructor-led course provides students with the knowledge and skills to develop extensions for Microsoft Dynamics CRM. The course focuses on extension methods documented in the Microsoft Dynamics CRM SDK.<br><br> It also includes content on Microsoft Dynamics CRM Web Service programming, creating and configuring Custom Workflow Activities and Plug-ins, advanced client-side scripting, application integration capabilities and how to create a customer portal solution that connects Microsoft Dynamics CRM to the Internet.

Course 8911B: Installation and Deployment in Microsoft Dynamics CRM 4.0
This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook.

Course 80141A: Integrating Microsoft Dynamics CRM 4.0 and Microsoft Office SharePoint Server 2007
This is a one-day instructor-led course designed to teach the basic skills required to create integrated applications that utilize data and features from both Microsoft Dynamics CRM 4.0 and Microsoft Office SharePoint Server 2007.

Course 80003A. Workflow in Microsoft Dynamics CRM 4.0
This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. The course emphasizes out-of-box workflow functionality.

Collection 80002: Administration in Microsoft Dynamics CRM 4.0
This training, Administration in Microsoft Dynamics CRM 4.0, provides individuals with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0. After completing this training, individuals will be able to: Configure the organizational structure in Microsoft Dynamics CRM, Configure security, users and teams, and organizational settings, Manage change, Configure reporting options, Optimize performance, and Use Advanced Find. This training material is intended for people who plan to install, implement, configure, or support Microsoft Dynamics CRM 4.0.

Collection 8911: Installation and Deployment in Microsoft Dynamics CRM 4.0
This course provides students with the tools to install and deploy Microsoft Dynamics CRM 4.0. The course focuses on the hardware and software requirements, and provides installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook.<br><br> The course completion objectives are:<br> - identify the Hardware and Software requirements for various deployment scenarios<br> - Execute the pre-installation checklist requirements for Microsoft Dynamics CRM Server<br> - Complete installation procedures for Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Microsoft Office Outlook, and the E-mail Router <br> - Complete the post-installation review that verifies the validity of the installation<br> - Complete several Post-installation tasks including loading sample data <br> - Upgrade a Microsoft Dynamics CRM 3.0 installation to 4.0 <br> - Uninstall Microsoft Dynamics CRM 4.0. <br><br> This course is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, or support professionals who plan to install and deploy Microsoft Dynamics CRM 4.0 and understand the technical aspects and administrative functionality of Microsoft Dynamics CRM.

Collection 8912: Customization and Configuration in Microsoft Dynamics CRM 4.0
This collection teaches students how to configure Microsoft Dynamics CRM organizational settings, organizational structure, users, teams, security, multilingual user interface, and currency exchange rates to meet your business requirements. Students are also shown how to use the application’s built-in customization tools to customize Microsoft Dynamics CRM user interface components and databases components such as forms, views, entities, attributes, relationships, and mappings. By actively participating, this collection will help you configure a company’s organizational structure, user accounts, and security roles, create multiple organizations within one implementation, configure system settings, currency exchange rates, and multilingual user interface language packs, customize forms and views, customize database entities and attributes, customize entity relationships and mappings, and identify areas where advanced customization functionality can be implemented. This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators who will configure the application and customize it using its built-in customization tools.

Collection 8913: Applications in Microsoft Dynamics CRM 4.0
This collection provides an overview of the sales, marketing, and service applications in Microsoft Dynamics CRM 4.0. Examine the business applications in Microsoft Dynamics CRM 4.0 Identify the functionality of the sales, marketing, and service applications. This course is intended primarily for Microsoft partners. It is also appropriate for Microsoft Dynamics CRM users.

Collection 8969: Extending Microsoft Dynamics CRM 4.0
This collection provides students with the knowledge and skills to develop extensions for Microsoft Dynamics CRM. It focuses on extension methods documented in the Microsoft Dynamics CRM SDK. It includes content on Microsoft Dynamics CRM Web Service programming, creating and configuring Custom Workflow Activities and Plug-ins, advanced client-side scripting, application integration capabilities and how to create a customer portal solution that connects Microsoft Dynamics CRM to the Internet. Create applications that use the Microsoft Dynamics CRM Web Services to perform actions on the Microsoft Dynamics CRM platform Create, configure and debug Custom Workflow Activities and .NET assemblies to use in Plug-ins Create and debug client-side code for form events Integrate other applications by using URL addressable forms, IFrames, and custom buttons, menus, and navigation areas Recognize licensing and security issues related to building extensions that connect to the Internet. Developers who understand customization capabilities of the application, Web development, and client-side programming using DHTML. There is not guidance for ISVs creating add-on products for re-sale.

Collection 8910: What's New Microsoft Dynamics CRM 4.0
This course provides participants with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0. After completing this course, participants will be able to: - Describe key new features of Microsoft Dynamics CRM 4.0. - Add an organization and add business units to it - Export, edit, and import data by using the Import Data Wizard. - Import a customization - Create, publish, and monitor a simple workflow. This course is intended primarily for Microsoft partners and customers who are already familiar with Microsoft Dynamics CRM 3.0. The material covers functionality that applies to a wide range of audiences, from business users to system administrators to developers.